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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    Language Access Secret Shopper (LASS) Ratings

    Metadata Updated: December 20, 2024

    This dataset shows the work of the Language Access Secret Shopper (LASS) program from 2014 onward (though the LASS program did not run in 2020 and 2021 due to the COVID-19 pandemic). The LASS program assigns secret shoppers to visit more than 200 of New York City’s service centers to assess how well the service centers provide services to customers with Limited English Proficiency (LEP). As used in this dataset, LEP individuals do not speak English as their primary language and have a limited ability to read, speak, write, or understand English. Additional information is available at https://www.nyc.gov/site/operations/performance/language-access-secret-shopper-program.page#:~:text=Started%20in%202010%2C%20LASS%20secret,and%20highlight%20exceptional%20customer%20service.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date May 3, 2024
    Metadata Updated Date December 20, 2024

    Metadata Source

    Harvested from NYC JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date May 3, 2024
    Metadata Updated Date December 20, 2024
    Publisher data.cityofnewyork.us
    Maintainer
    Identifier https://data.cityofnewyork.us/api/views/3m3d-zzwn
    Data First Published 2024-04-23
    Data Last Modified 2024-12-16
    Category City Government
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.cityofnewyork.us/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id c5bc32ea-cb05-41c1-b6fe-c3fe2f9d4bc3
    Harvest Source Id 1696593e-c691-4f61-a696-5dcb9e4c9b4c
    Harvest Source Title NYC JSON
    Homepage URL https://data.cityofnewyork.us/d/3m3d-zzwn
    Source Datajson Identifier True
    Source Hash f8d1e8de639d3042f246d3f0f1b3835d891605c8c601723c626cf21c542677e7
    Source Schema Version 1.1

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