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KPI - Percent of Consumer Utility Complaints Resolved

Published by data.austintexas.gov | City of Austin | Catalog Last Checked: February 28, 2026 at 09:48 PM | Dataset Last Updated: February 23, 2026
This data represents complaints submitted by consumers on issues arising from utility providers. Data is collected via the 311 CSR system and from phone calls received from the public. The TARA executive assistant manages this workflow by collecting data into this spreadsheet weekly and coordinating communications to the utility providers to reach a resolution.

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