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Field Office Telephone Service - Monthly National Answer Rate and Busy Rate

Metadata Updated: April 4, 2024

This dataset provides information at the national level by month for federal fiscal years 2013 on for answer rate and busy rate for calls to our field offices. The data does not include calls that were abandoned while waiting in queue without representative service or overflow calls, which are those callers who wait in queue over the 15-minute maximum wait time without representative service.

Access & Use Information

Public: This dataset is intended for public access and use. License: Creative Commons CCZero

Downloads & Resources



Metadata Created Date November 10, 2020
Metadata Updated Date April 4, 2024
Data Update Frequency R/P1M

Metadata Source

Harvested from SSA JSON

Additional Metadata

Resource Type Dataset
Metadata Created Date November 10, 2020
Metadata Updated Date April 4, 2024
Publisher Social Security Administration
Identifier US-GOV-SSA-1414
Data Last Modified R/P1M
Public Access Level public
Data Update Frequency R/P1M
Bureau Code 016:00
Schema Version
Catalog Describedby
Data Dictionary
Harvest Object Id c337435c-281d-43fa-b2a6-a1a93375a830
Harvest Source Id 9386406b-a7b0-4834-a267-0f912b6340db
Harvest Source Title SSA JSON
Homepage URL
Old Spatial US
Program Code 016:000
Related Documents,
Source Datajson Identifier True
Source Hash e517f8411816650394d7de305722c10e141e763bbd45cfe6972551c87d9ca477
Source Schema Version 1.1
Spatial {"type":"Polygon","coordinates":-124.733253,24.544245,-124.733253,49.388611,-66.954811,49.388611,-66.954811,24.544245,-124.733253,24.544245}
Temporal R/2012-09-29/P1M

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