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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    CTM Customer Satisfaction Survey Questions

    Metadata Updated: October 25, 2025

    The Communications and Technology Management (CTM) Department asks customers to fill out a survey rating our customer service to gain valuable insights into their experiences and satisfaction levels. This feedback helps us identify areas where we excel and highlights opportunities for improvement, ensuring we consistently meet and exceed our customers' expectations. By understanding their perspectives, we can make informed decisions that enhance our services and foster stronger relationships. Ultimately, these surveys empower us to create a better experience for everyone, demonstrating our commitment to continuous growth and customer care. These questions have remained consistent year over year since 2015 through 2024.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date November 25, 2024
    Metadata Updated Date October 25, 2025

    Metadata Source

    Harvested from City of Austin Data.json

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date November 25, 2024
    Metadata Updated Date October 25, 2025
    Publisher data.austintexas.gov
    Maintainer
    Identifier https://data.austintexas.gov/api/views/63q8-4wy9
    Data First Published 2024-10-07
    Data Last Modified 2025-09-30
    Category City Government
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.austintexas.gov/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 0f7cb411-97ee-4e9e-8423-57548ef9810b
    Harvest Source Id 3b6df381-c8b4-40be-954e-84552dfba592
    Harvest Source Title City of Austin Data.json
    Homepage URL https://data.austintexas.gov/d/63q8-4wy9
    Source Datajson Identifier True
    Source Hash bd0fb2a13e143022461ed37ad69fe0adf0cbe510d8aea0de1afc1b9bc19aee8f
    Source Schema Version 1.1

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