Services provided to clients by DFPS may include social casework, case management, and arranging for psychiatric and health evaluation, home care, day care, social services, health care, respite services, and other services.

The APS specialist works with the client to develop a service plan to address identified problems. Safely maintaining clients in the least restrictive environment is a primary goal of APS intervention.

Protective services may be necessary to alleviate or prevent the client from returning to a state of abuse, neglect or financial exploitation. In this case, DFPS may also provide services to a family member or caretaker. (Texas Human Resources Code §48.002(a)(5) and §48.204) Protective services may be delivered in every stage of an investigation

The APS specialist makes all reasonable efforts to resolve problems, including root causes, and stabilizes the client’s condition. Full resolution of a client’s problems is always the goal of APS casework, but it is not always achievable. When full resolution is not a practical goal because of inadequate resources, client resistance, or some other impediment, the APS specialist closes the case when a client’s situation is as close to stable as possible.

The phrase "reasonable effort" implicitly recognizes that: • personal choice on the part of the client may limit the effectiveness of APS intervention; • resources available to APS for helping clients are limited; and • APS cannot remedy all situations.

1. Counts for FY 2015 and subsequent years cannot be compared to those from prior Data Books, due to changes in the APS casework practice model. Cases with services provided during the investigation may not have a separate service stage.

2. Clients in validated cases may receive more than one service.

Visit dfps.state.tx.us for information on all DFPS programs.