DFPS sets priorities for the delivery of protective services. In establishing priorities, DFPS defines timeframes for conducting initial face-to-face interviews with alleged victims. The priorities are based on severity and immediacy of alleged threat to the life or physical safety of the alleged victim. (40 Texas Administrative Code §705.2101)

The initial face-to-face contact with the alleged victim is conducted according to the following priorities:

Priority 1: Allegations that the victim is in a state of serious harm or is in danger of death from abuse or neglect. APS makes face-to-face contact within 24 hours of SWI’s receipt of Priority I allegations.

Priority 2: Allegations that the victim is abused, neglected, or financially exploited and, as a result, is at risk of serious harm. APS makes face-to-face contact within three calendar days of SWI’s receipt of Priority II allegations.

Priority 3: All other allegations that the victim is in a state of abuse or neglect. APS makes face-to-face contact within seven calendar days of SWI’s receipt of Priority III allegations.

Priority 4: Allegations of financial exploitation when there is no danger of imminent impoverishment or deprivation of basic needs. APS makes face-to-face contact within 14 calendar days of SWI’s receipt of Priority IV allegations.

Inclusion is based on the Intake Closure Date.