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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    311 Resolution Satisfaction Survey

    Metadata Updated: January 18, 2026

    Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.

    In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.

    See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date May 24, 2025
    Metadata Updated Date January 18, 2026

    Metadata Source

    Harvested from NYC JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date May 24, 2025
    Metadata Updated Date January 18, 2026
    Publisher data.cityofnewyork.us
    Maintainer
    Identifier https://data.cityofnewyork.us/api/views/5ijn-vbdv
    Data First Published 2025-05-07
    Data Last Modified 2026-01-12
    Category City Government
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.cityofnewyork.us/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id e07996a0-36da-46ca-82f0-dee943dc8988
    Harvest Source Id 1696593e-c691-4f61-a696-5dcb9e4c9b4c
    Harvest Source Title NYC JSON
    Homepage URL https://data.cityofnewyork.us/d/5ijn-vbdv
    Source Datajson Identifier True
    Source Hash d51ecc73c03380c106c093bda7f58497955904c73e6ba27954fcdde7eba621b8
    Source Schema Version 1.1

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