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    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

    311 Resolution Satisfaction Survey

    Metadata Updated: December 14, 2025

    Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.

    In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.

    See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date May 24, 2025
    Metadata Updated Date December 14, 2025

    Metadata Source

    Harvested from NYC JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date May 24, 2025
    Metadata Updated Date December 14, 2025
    Publisher data.cityofnewyork.us
    Maintainer
    Identifier https://data.cityofnewyork.us/api/views/5ijn-vbdv
    Data First Published 2025-05-07
    Data Last Modified 2025-12-08
    Category City Government
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.cityofnewyork.us/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 40fb014b-5e7e-423a-972e-a4e5207d89ab
    Harvest Source Id 1696593e-c691-4f61-a696-5dcb9e4c9b4c
    Harvest Source Title NYC JSON
    Homepage URL https://data.cityofnewyork.us/d/5ijn-vbdv
    Source Datajson Identifier True
    Source Hash f0d833cd8376c783baf8c3bf5e24a53a28ccf2338d7c1da242e9af1d5c1490d6
    Source Schema Version 1.1

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