2.17 311 Email Response Times (summary)
The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.This page provides data for the 311 Email Response Time performance measure.The performance measure dashboard is available at 2.17 311 Email Response Time.Data Dictionary Additional InformationSource: tempe.gov and Accela CRMContact: Moncayo, KimContact E-Mail: Kim_Moncayo@tempe.govData Source Type:Preparation Method: All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.Publish Frequency: QuarterlyPublish Method: Manual
Resources
6 resources available
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CSV
CSV -
GeoJSON
GEOJSON -
KML
KML -
Shapefile
ZIP -
ArcGIS Hub Dataset
WEB PAGE -
ArcGIS GeoService
ARCGIS GEOSERVICES REST API
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Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{ "fn": "TempeData", "@type": "vcard:Contact", "hasEmail": "mailto:data@tempe.gov" } |
| description | <p>The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.</p><p>This page provides data for the 311 Email Response Time performance measure.</p><p>The performance measure dashboard is available at <a target='_blank' href='https://strong-community-connections-tempegov.hub.arcgis.com/pages/311-email-response-time' rel='nofollow ugc noopener noreferrer'>2.17 311 Email Response Time</a>.</p><p><a target='_blank' href='https://tempe.gitbook.io/data-dictionary/2.17-311-email-response-times' rel='nofollow ugc noopener noreferrer'><strong>Data Dictionary </strong></a></p><p><span style='font-size:18px;'><strong>Additional Information</strong></span></p><p><strong>Source:</strong> tempe.gov and Accela CRM</p><p><strong>Contact:</strong> Moncayo, Kim</p><p><strong>Contact E-Mail:</strong> Kim_Moncayo@tempe.gov</p><p><strong>Data Source Type:</strong></p><p><strong>Preparation Method: </strong>All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.</p><p><strong>Publish Frequency:</strong> Quarterly</p><p><strong>Publish Method:</strong> Manual</p> |
| distribution |
[ { "@type": "dcat:Distribution", "title": "CSV", "format": "CSV", "accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/csv?layers=0", "mediaType": "text/csv" }, { "@type": "dcat:Distribution", "title": "GeoJSON", "format": "GeoJSON", "accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/geojson?layers=0", "mediaType": "application/vnd.geo+json" }, { "@type": "dcat:Distribution", "title": "KML", "format": "KML", "accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/kml?layers=0", "mediaType": "application/vnd.google-earth.kml+xml" }, { "@type": "dcat:Distribution", "title": "Shapefile", "format": "ZIP", "accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/shapefile?layers=0", "mediaType": "application/zip" }, { "@type": "dcat:Distribution", "title": "ArcGIS Hub Dataset", "format": "Web Page", "accessURL": "https://data.tempe.gov/datasets/tempegov::2-17-311-email-response-times-summary", "mediaType": "text/html" }, { "@type": "dcat:Distribution", "title": "ArcGIS GeoService", "format": "ArcGIS GeoServices REST API", "accessURL": "https://services.arcgis.com/lQySeXwbBg53XWDi/arcgis/rest/services/2_17_311_Email_Response_Times_(summary)/FeatureServer/0", "mediaType": "application/json" } ] |
| identifier | https://www.arcgis.com/home/item.html?id=ee8d6218c7c44224bfe6e46bc358d95d&sublayer=0 |
| issued | 2019-11-14T23:25:58.000Z |
| keyword |
[ "311 Email Response Times (PM 2.17)", "Strong Community Connections" ] |
| landingPage | https://data.tempe.gov/datasets/tempegov::2-17-311-email-response-times-summary |
| license | https://creativecommons.org/licenses/by/4.0 |
| modified | 2026-05-19T22:21:39.015Z |
| publisher |
{ "name": "City of Tempe" } |
| spatial |
""""
|
| theme |
[ "geospatial" ] |
| title | 2.17 311 Email Response Times (summary) |
