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SSA's basic IT Service Management tool used to identify and track authorized changes to the Production IT environment; identify and track Incidents and Problems within that environment; support...
Search relevance: 220.27 | Views last month: 2 | Catalog Last Checked: October 26, 2026 at 07:07 PM -
Provide reporting capabilities on problem tracking, assignment and notification, alerts and escalation, problem resolution, and problem closure.
Search relevance: 190.20 | Views last month: 1 | Catalog Last Checked: October 26, 2026 at 07:06 PM