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A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to DCO executives monthly. It is...
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A list of HISPs (High Impact Service Providers)
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The detailed reports for each CX Data Collection
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MDEM Improving the Customer Experience
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Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max...
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DoIT Service Desk - Improving the Customer Experience from Multiple Perspectives
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Maryland Insurance Association's Customer Service Report - Improving the Customer Experience from Multiple Perspectives
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MDOD customer service annual report 2021 - improving the customer experience
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Maryland Department of Aging's Customer Service Report - Improving the Customer Experience from Multiple Perspectives
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MDH Customer Service Report FY21- Improving the Customer Experience from Multiple Perspectives
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MIEMMS - Improving the Customer Experience from Multiple Perspectives
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A list of quarterly CX Data Collections going back to 2021
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Improving the Customer Experience from Multiple Perspectives, Marketing Campaign, Listening Sessions, and Constituent Update.
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Improving the Customer Experience from Multiple Perspectives (description updated 3/6/2023)
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OOCC - FY22- Improving the Customer Experience from Multiple Perspectives
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Social Media and Online Usage to Improve the Customer Experience (description updated 3/10/2023)
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MDE CSAR Improving the Customer Experience
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DHS's Customer Service Annual Report - Improving the customer experience.
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MDVA Page detailing how they are improving the customer experience from multiple perspectives by making services available online, and improving processing times for customer transactions,...
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