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SSA's basic IT Service Management tool used to identify and track authorized changes to the Production IT environment; identify and track Incidents and Problems within that environment; support...
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IT Configuration Management: This helpdesk software is a COTS product. FMCSA utilizes the client server option.
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Borland StarTeam (now owned by Micro Focus) is the FMCSA Change Management tool for IT systems.
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IT Configuration Management: Borland Caliber is FMCSA's requirements management tool. It is a Client Server application, accessable internally and does not have a web
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