{
  "@type": "Dataset",
  "accessLevel": "public",
  "accessRights": "public",
  "accrualPeriodicity": "monthly",
  "bureauCode": [
    "016:00"
  ],
  "contactPoint": {
    "@type": "Kind",
    "fn": "Open Data",
    "hasEmail": "mailto:Open.Data@ssa.gov"
  },
  "dataQuality": null,
  "describedBy": {
    "accessURL": "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html#dataDictionary"
  },
  "description": "This data file provides information at the national level by month for federal fiscal years 2009 on for agent busy rates for calls to the National 800 Number Network.",
  "distribution": [
    {
      "@type": "Distribution",
      "description": null,
      "downloadURL": "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.csv",
      "format": "CSV",
      "mediaType": "text/csv",
      "title": null
    },
    {
      "@type": "Distribution",
      "description": null,
      "downloadURL": "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html",
      "format": "HTML",
      "mediaType": "text/html",
      "title": null
    }
  ],
  "identifier": "US-GOV-SSA-324",
  "inSeries": null,
  "inventoried": "2021-06-08",
  "issued": null,
  "keyword": [
    "2009",
    "2010",
    "2011",
    "2012",
    "2013",
    "2014",
    "2015",
    "2016",
    "2017",
    "2018",
    "2019",
    "2020",
    "2021",
    "2022",
    "2023",
    "2024",
    "2025",
    "2026",
    "800 Number",
    "Busy Rate",
    "FOIA",
    "Freedom Of Information Act",
    "SSA",
    "Social Security",
    "Social Security Administration",
    "Telephone Service"
  ],
  "landingPage": {
    "accessURL": "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html",
    "title": "National 800 Number Network - Call Volume and Agent Busy Rate landing page"
  },
  "language": [
    "en"
  ],
  "license": "https://creativecommons.org/publicdomain/zero/1.0/",
  "modified": "2026-03-27",
  "primaryITInvestmentUII": null,
  "programCode": [
    "016:000"
  ],
  "publisher": {
    "@type": "Organization",
    "name": "Social Security Administration"
  },
  "references": [
    "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html",
    "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html#dataDictionary"
  ],
  "rights": null,
  "spatial": [
    {
      "@type": "Location",
      "prefLabel": "United States"
    }
  ],
  "systemOfRecords": null,
  "temporal": [
    {
      "@type": "PeriodOfTime",
      "endDate": null,
      "startDate": "2008-09-27"
    }
  ],
  "theme": null,
  "title": "National 800 Number Network - Call Volume and Agent Busy Rate"
}