{
  "@type": "dcat:Dataset",
  "accessLevel": "public",
  "contactPoint": {
    "@type": "vcard:Contact",
    "fn": "NY Open Data",
    "hasEmail": "mailto:no-reply@data.ny.gov"
  },
  "description": "This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.",
  "distribution": [
    {
      "@type": "dcat:Distribution",
      "describedBy": "https://data.ny.gov/api/views/hrau-ksig/columns.json",
      "describedByType": "application/json",
      "downloadURL": "https://data.ny.gov/api/v3/views/hrau-ksig/query.json?accessType=DOWNLOAD",
      "mediaType": "application/json"
    },
    {
      "@type": "dcat:Distribution",
      "describedBy": "https://data.ny.gov/api/views/hrau-ksig/columns.xml",
      "describedByType": "application/xml",
      "downloadURL": "https://data.ny.gov/api/v3/views/hrau-ksig/query.xml?accessType=DOWNLOAD",
      "mediaType": "application/xml"
    },
    {
      "@type": "dcat:Distribution",
      "downloadURL": "https://data.ny.gov/api/v3/views/hrau-ksig/export.csv?accessType=DOWNLOAD",
      "mediaType": "text/csv"
    }
  ],
  "identifier": "https://data.ny.gov/api/views/hrau-ksig",
  "issued": "2022-03-04",
  "keyword": [
    "aar",
    "access-a-ride",
    "bus",
    "commendations",
    "complaints",
    "customer service",
    "customers",
    "feedback",
    "new york city transit",
    "nyct",
    "paratransit",
    "subway"
  ],
  "landingPage": "https://data.ny.gov/d/hrau-ksig",
  "modified": "2024-07-29",
  "publisher": {
    "@type": "org:Organization",
    "name": "data.ny.gov"
  },
  "theme": [
    "Transportation"
  ],
  "title": "MTA NYCT Customer Feedback Performance Metrics: 2017-2022"
}