{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "OpenData", "hasEmail": "mailto:no-reply@data.sfgov.org"}, "description": "This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the City's Performance Measures requirements. In April of 2023 HSS switched to a new phone system - WEBEX (Finess).", "distribution": [{"@type": "dcat:Distribution", "describedBy": "https://data.sfgov.org/api/views/qz8r-q5ne/columns.json", "describedByType": "application/json", "downloadURL": "https://data.sfgov.org/api/views/qz8r-q5ne/rows.json?accessType=DOWNLOAD", "mediaType": "application/json"}, {"@type": "dcat:Distribution", "describedBy": "https://data.sfgov.org/api/views/qz8r-q5ne/columns.rdf", "describedByType": "application/rdf+xml", "downloadURL": "https://data.sfgov.org/api/views/qz8r-q5ne/rows.rdf?accessType=DOWNLOAD", "mediaType": "application/rdf+xml"}, {"@type": "dcat:Distribution", "describedBy": "https://data.sfgov.org/api/views/qz8r-q5ne/columns.xml", "describedByType": "application/xml", "downloadURL": "https://data.sfgov.org/api/views/qz8r-q5ne/rows.xml?accessType=DOWNLOAD", "mediaType": "application/xml"}, {"@type": "dcat:Distribution", "downloadURL": "https://data.sfgov.org/api/views/qz8r-q5ne/rows.csv?accessType=DOWNLOAD", "mediaType": "text/csv"}], "identifier": "https://data.sfgov.org/api/views/qz8r-q5ne", "issued": "2018-04-18", "keyword": ["call center", "metrics", "performance"], "landingPage": "https://data.sfgov.org/d/qz8r-q5ne", "license": "http://opendatacommons.org/licenses/pddl/1.0/", "modified": "2025-11-12", "publisher": {"@type": "org:Organization", "name": "data.sfgov.org"}, "theme": ["Health and Social Services"], "title": "Call Center Metrics for the Health Service System"}