{
  "@type": "dcat:Dataset",
  "accessLevel": "public",
  "contactPoint": {
    "@type": "vcard:Contact",
    "fn": "NY Open Data",
    "hasEmail": "mailto:no-reply@data.ny.gov"
  },
  "description": "This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality.  This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.",
  "distribution": [
    {
      "@type": "dcat:Distribution",
      "describedBy": "https://data.ny.gov/api/views/re4e-8rv8/columns.json",
      "describedByType": "application/json",
      "downloadURL": "https://data.ny.gov/api/v3/views/re4e-8rv8/query.json?accessType=DOWNLOAD",
      "mediaType": "application/json"
    },
    {
      "@type": "dcat:Distribution",
      "describedBy": "https://data.ny.gov/api/views/re4e-8rv8/columns.xml",
      "describedByType": "application/xml",
      "downloadURL": "https://data.ny.gov/api/v3/views/re4e-8rv8/query.xml?accessType=DOWNLOAD",
      "mediaType": "application/xml"
    },
    {
      "@type": "dcat:Distribution",
      "downloadURL": "https://data.ny.gov/api/v3/views/re4e-8rv8/export.csv?accessType=DOWNLOAD",
      "mediaType": "text/csv"
    }
  ],
  "identifier": "https://data.ny.gov/api/views/re4e-8rv8",
  "issued": "2025-03-10",
  "keyword": [
    "aar",
    "access-a-ride",
    "complaints",
    "customer service",
    "customers",
    "feedback",
    "monthly",
    "paratransit"
  ],
  "landingPage": "https://data.ny.gov/d/re4e-8rv8",
  "modified": "2026-09-25",
  "publisher": {
    "@type": "org:Organization",
    "name": "data.ny.gov"
  },
  "theme": [
    "Transportation"
  ],
  "title": "MTA NYCT Paratransit Customer Complaints: Beginning February 2024"
}