{
  "@type": "dcat:Dataset",
  "accessLevel": "public",
  "contactPoint": {
    "@type": "vcard:Contact",
    "fn": "NY Open Data",
    "hasEmail": "mailto:no-reply@data.ny.gov"
  },
  "description": "This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.",
  "distribution": [
    {
      "@type": "dcat:Distribution",
      "describedBy": "https://data.ny.gov/api/views/tppa-s6t6/columns.json",
      "describedByType": "application/json",
      "downloadURL": "https://data.ny.gov/api/v3/views/tppa-s6t6/query.json?accessType=DOWNLOAD",
      "mediaType": "application/json"
    },
    {
      "@type": "dcat:Distribution",
      "describedBy": "https://data.ny.gov/api/views/tppa-s6t6/columns.xml",
      "describedByType": "application/xml",
      "downloadURL": "https://data.ny.gov/api/v3/views/tppa-s6t6/query.xml?accessType=DOWNLOAD",
      "mediaType": "application/xml"
    },
    {
      "@type": "dcat:Distribution",
      "downloadURL": "https://data.ny.gov/api/v3/views/tppa-s6t6/export.csv?accessType=DOWNLOAD",
      "mediaType": "text/csv"
    }
  ],
  "identifier": "https://data.ny.gov/api/views/tppa-s6t6",
  "issued": "2020-02-05",
  "keyword": [
    "bus",
    "bus routes",
    "commendations",
    "commuter rail",
    "complaints",
    "customer service",
    "customers",
    "feedback",
    "lines",
    "lirr",
    "long island rail road",
    "metro-north",
    "metro-north railroad",
    "mnr",
    "mta bus",
    "mta bus company",
    "new york city transit",
    "nyct",
    "routes",
    "sir",
    "staten island railway",
    "subway",
    "subway lines"
  ],
  "landingPage": "https://data.ny.gov/d/tppa-s6t6",
  "modified": "2024-08-13",
  "publisher": {
    "@type": "org:Organization",
    "name": "data.ny.gov"
  },
  "theme": [
    "Transportation"
  ],
  "title": "MTA Customer Feedback Data: 2014-2019"
}