{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "svc dmesb", "hasEmail": "mailto:no-reply@data.montgomerycountymd.gov"}, "description": "Information on all MC311 Service Requests received (via email or phone) since July 1, 2012.  This data is updated daily.\r\nThe PIO\u2019s business requirement includes adding the following data elements to the new and enhanced open data site being proposed by DTS.  This data is derived from requests for service which originate in the CSC, from the County\u2019s web portal, and via \u201cwalk-ins\u201d from county departments including but not limited to DHCA.\r\n\u2022\tSLA \u2013 to indicate the number of days in county business days the department has to fulfill the request.  County business days must exclude weekends, county holidays and days when the county is closed due to inclement weather (snow days, etc) per CountyStat\u2019s business requirement.  This field has been published in the existing MC311 Service Requests dataset with the field name \u2018Attached Solution SLA Days\u2019.\r\n\u2022\t+/- SLA \u2013to indicate the number of days a service request is over or under SLA as is currently measured by CountyStat. The following 4 fields will be added to fulfill this line item\r\n\uf071\t# of days open \u2013 Number of County Business days the Service Request has been opened.\r\n\uf071\tWithin SLA Window? - To indicate the number of days a service request is over or under SLA as is currently measured by CountyStat.\r\n\uf071\tSLA Yes \u2013 Number of days to fulfill the service request  is under the SLA window.\r\n\uf071\tSLA No -\u2013 Number of days to fulfill the service request  is over the SLA window.", "distribution": [{"@type": "dcat:Distribution", "describedBy": "https://data.montgomerycountymd.gov/api/views/xtyh-brr2/columns.json", "describedByType": "application/json", "downloadURL": "https://data.montgomerycountymd.gov/api/views/xtyh-brr2/rows.json?accessType=DOWNLOAD", "mediaType": "application/json"}, {"@type": "dcat:Distribution", "describedBy": "https://data.montgomerycountymd.gov/api/views/xtyh-brr2/columns.rdf", "describedByType": "application/rdf+xml", "downloadURL": "https://data.montgomerycountymd.gov/api/views/xtyh-brr2/rows.rdf?accessType=DOWNLOAD", "mediaType": "application/rdf+xml"}, {"@type": "dcat:Distribution", "describedBy": "https://data.montgomerycountymd.gov/api/views/xtyh-brr2/columns.xml", "describedByType": "application/xml", "downloadURL": "https://data.montgomerycountymd.gov/api/views/xtyh-brr2/rows.xml?accessType=DOWNLOAD", "mediaType": "application/xml"}, {"@type": "dcat:Distribution", "downloadURL": "https://data.montgomerycountymd.gov/api/views/xtyh-brr2/rows.csv?accessType=DOWNLOAD", "mediaType": "text/csv"}], "identifier": "https://data.montgomerycountymd.gov/api/views/xtyh-brr2", "issued": "2015-09-09", "keyword": ["311", "assistance", "mc311", "requests", "service", "services"], "landingPage": "https://data.montgomerycountymd.gov/d/xtyh-brr2", "modified": "2026-05-11", "publisher": {"@type": "org:Organization", "name": "data.montgomerycountymd.gov"}, "theme": ["Government"], "title": "MC311 Service Requests"}