{
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  "accessLevel": "public",
  "contactPoint": {
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    "fn": "cocadmin",
    "hasEmail": "mailto:no-reply@data.cityofchicago.org"
  },
  "description": "To make 311 effective for residents, visitors, and business owners, 311 representatives must respond to calls in a timely and accurate manner.",
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  "issued": "2016-08-09",
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  "modified": "2017-06-01",
  "publisher": {
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    "name": "data.cityofchicago.org"
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  "theme": [
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  "title": "Performance Metrics - 311 Call Center"
}