{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "NY Open Data", "hasEmail": "mailto:no-reply@data.ny.gov"}, "description": "Summary of the NYS gas and electric utilities\u2019 customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies.", "distribution": [{"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/rnus-dqn7/columns.json", "describedByType": "application/json", "downloadURL": "https://data.ny.gov/api/views/rnus-dqn7/rows.json?accessType=DOWNLOAD", "mediaType": "application/json"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/rnus-dqn7/columns.rdf", "describedByType": "application/rdf+xml", "downloadURL": "https://data.ny.gov/api/views/rnus-dqn7/rows.rdf?accessType=DOWNLOAD", "mediaType": "application/rdf+xml"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/rnus-dqn7/columns.xml", "describedByType": "application/xml", "downloadURL": "https://data.ny.gov/api/views/rnus-dqn7/rows.xml?accessType=DOWNLOAD", "mediaType": "application/xml"}, {"@type": "dcat:Distribution", "downloadURL": "https://data.ny.gov/api/views/rnus-dqn7/rows.csv?accessType=DOWNLOAD", "mediaType": "text/csv"}], "identifier": "https://data.ny.gov/api/views/rnus-dqn7", "issued": "2020-11-12", "keyword": ["customer service", "performance indicators", "service quality"], "landingPage": "https://data.ny.gov/d/rnus-dqn7", "modified": "2026-04-16", "publisher": {"@type": "org:Organization", "name": "data.ny.gov"}, "theme": ["Energy & Environment"], "title": "Utility Customer Service Performance Indicators: Beginning 2009"}