{"@type": "dcat:Dataset", "accessLevel": "public", "accrualPeriodicity": "R/P1M", "bureauCode": ["016:00"], "conformsTo": null, "contactPoint": {"@type": "vcard:Contact", "fn": "Open Data", "hasEmail": "mailto:Open.Data@ssa.gov"}, "dataQuality": null, "describedBy": "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html#dataDictionary", "describedByType": null, "description": "This data file provides information at the national level by month for federal fiscal years 2009 on for agent busy rates for calls to the National 800 Number Network.", "distribution": [{"description": null, "downloadURL": "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.csv", "format": "CSV", "mediaType": "text/csv", "title": null}, {"description": null, "downloadURL": "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html", "format": "HTML", "mediaType": "text/html", "title": null}], "identifier": "US-GOV-SSA-324", "isPartOf": null, "issued": null, "keyword": ["2009", "2010", "2011", "2012", "2013", "2014", "2015", "2016", "2017", "2018", "2019", "2020", "2021", "2022", "2023", "2024", "2025", "2026", "800 Number", "Busy Rate", "FOIA", "Freedom Of Information Act", "SSA", "Social Security", "Social Security Administration", "Telephone Service"], "landingPage": "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html", "language": null, "license": "https://creativecommons.org/publicdomain/zero/1.0/", "modified": "2026-03-27", "primaryITInvestmentUII": null, "programCode": ["016:000"], "publisher": {"name": "Social Security Administration"}, "references": ["https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html", "https://www.ssa.gov/data/800-number-call-volume-and-agent-busy-rate.html#dataDictionary"], "rights": null, "spatial": "United States and  territories", "systemOfRecords": null, "temporal": "2008-09-27/2099-12-31", "theme": null, "title": "National 800 Number Network - Call Volume and Agent Busy Rate"}