{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "TempeData", "hasEmail": "mailto:data@tempe.gov"}, "description": "<p>The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.</p><p>This page provides data for the 311 Email Response Time performance measure.</p><p>The performance measure dashboard is available at&nbsp;<a target='_blank' href='https://strong-community-connections-tempegov.hub.arcgis.com/pages/311-email-response-time' rel='nofollow ugc noopener noreferrer'>2.17 311 Email Response Time</a>.</p><p><a target='_blank' href='https://tempe.gitbook.io/data-dictionary/2.17-311-email-response-times' rel='nofollow ugc noopener noreferrer'><strong>Data Dictionary&nbsp;</strong></a></p><p><span style='font-size:18px;'><strong>Additional Information</strong></span></p><p><strong>Source:</strong> tempe.gov and Accela CRM</p><p><strong>Contact:</strong> Moncayo, Kim</p><p><strong>Contact E-Mail:</strong> Kim_Moncayo@tempe.gov</p><p><strong>Data Source Type:</strong></p><p><strong>Preparation Method: </strong>All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.</p><p><strong>Publish Frequency:</strong> Quarterly</p><p><strong>Publish Method:</strong> Manual</p>", "distribution": [{"@type": "dcat:Distribution", "accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/csv?layers=0", "format": "CSV", "mediaType": "text/csv", "title": "CSV"}, {"@type": "dcat:Distribution", "accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/geojson?layers=0", "format": "GeoJSON", "mediaType": "application/vnd.geo+json", "title": "GeoJSON"}, {"@type": "dcat:Distribution", "accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/kml?layers=0", "format": "KML", "mediaType": "application/vnd.google-earth.kml+xml", "title": "KML"}, {"@type": "dcat:Distribution", "accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/shapefile?layers=0", "format": "ZIP", "mediaType": "application/zip", "title": "Shapefile"}, {"@type": "dcat:Distribution", "accessURL": "https://data.tempe.gov/datasets/tempegov::2-17-311-email-response-times-summary", "format": "Web Page", "mediaType": "text/html", "title": "ArcGIS Hub Dataset"}, {"@type": "dcat:Distribution", "accessURL": "https://services.arcgis.com/lQySeXwbBg53XWDi/arcgis/rest/services/2_17_311_Email_Response_Times_(summary)/FeatureServer/0", "format": "ArcGIS GeoServices REST API", "mediaType": "application/json", "title": "ArcGIS GeoService"}], "identifier": "https://www.arcgis.com/home/item.html?id=ee8d6218c7c44224bfe6e46bc358d95d&sublayer=0", "issued": "2019-11-14T23:25:58.000Z", "keyword": ["311 Email Response Times (PM 2.17)", "Strong Community Connections"], "landingPage": "https://data.tempe.gov/datasets/tempegov::2-17-311-email-response-times-summary", "license": "https://creativecommons.org/licenses/by/4.0", "modified": "2026-05-19T22:21:39.015Z", "publisher": {"name": "City of Tempe"}, "spatial": "\"\"", "theme": ["geospatial"], "title": "2.17 311 Email Response Times (summary)"}