{"@type": "dcat:Dataset", "accessLevel": "public", "contactPoint": {"@type": "vcard:Contact", "fn": "NY Open Data", "hasEmail": "mailto:no-reply@data.ny.gov"}, "description": "This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality.  This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.", "distribution": [{"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/98mr-pebg/columns.json", "describedByType": "application/json", "downloadURL": "https://data.ny.gov/api/v3/views/98mr-pebg/query.json?accessType=DOWNLOAD", "mediaType": "application/json"}, {"@type": "dcat:Distribution", "describedBy": "https://data.ny.gov/api/views/98mr-pebg/columns.xml", "describedByType": "application/xml", "downloadURL": "https://data.ny.gov/api/v3/views/98mr-pebg/export.xml?accessType=DOWNLOAD", "mediaType": "application/xml"}, {"@type": "dcat:Distribution", "downloadURL": "https://data.ny.gov/api/v3/views/98mr-pebg/export.csv?accessType=DOWNLOAD", "mediaType": "text/csv"}], "identifier": "https://data.ny.gov/api/views/98mr-pebg", "issued": "2023-08-21", "keyword": ["aar", "access-a-ride", "complaints", "customer service", "customers", "feedback", "monthly", "paratransit"], "landingPage": "https://data.ny.gov/d/98mr-pebg", "modified": "2025-03-12", "publisher": {"@type": "org:Organization", "name": "data.ny.gov"}, "theme": ["Transportation"], "title": "MTA NYCT Paratransit Customer Complaints: 2016 - January 2024"}