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Federal
Airline Customer Service Commitments for Cancellation 33 recent views
Department of Transportation —
Airlines develop customer service plans that outline commitments they make in the event of a controllable delay or cancellation. -
State
MTA NYCT Paratransit Call Center Performance: Beginning 2016 23 recent views
State of New York —
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered. -
Federal
Public customer service operations records 21 recent views
Department of Homeland Security —
Records from operating a customer call center or service center providing services to the public. Services may address a wide variety of topics such as understanding... -
State
MTA Customer Engagement Statistics: 2017-2022 16 recent views
State of New York —
This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data... -
Federal
Overall Customer Service Satisfaction - FY 2007 On 10 recent views
Social Security Administration —
This dataset provides data at the national level for overall satisfaction of customers who have used one of the main methods for conducting business with the agency:... -
Federal
Airline Customer Service Commitments for Delay
Department of Transportation —
Airlines develop customer service plans that outline commitments they make in the event of a controllable delay or cancellation. -
Federal
State of Services Report
Social Security Administration —
A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to DCO... -
City
2.02 Customer Service (summary)
City of Tempe —
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service... -
State
Utility Customer Service Performance Indicators: Beginning 2009
State of New York —
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a... -
City
Building and Safety Customer Service Request
City of Los Angeles —
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible... -
State
MTA Customer Feedback Performance Metrics: Beginning 2017
State of New York —
This dataset presents customer feedback metrics, including total number of customer complaints and commendations and feedback rates per 100,000 riders, for Subway,... -
City
BSL- Percent Of Streetlight Outages Repaired Within 10 Business Days
City of Los Angeles —
This dataset shows the percentage of streetlight outages that are repaired within 10 business days. -
State
MTA Wi-Fi Locations
State of New York —
The MTA contracts with Transit Wireless WIFI (http://www.transitwirelesswifi.com) to provide WIFI access in its subway locations. Transit Wireless maintains location... -
State
MTA NYCT Paratransit Customer Complaints: Beginning 2016
State of New York —
This metric measures customer complaints on AAR Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the... -
City
Utility Contact Center Total Contacts
City of Austin —
Austin Energy manages the City of Austin Utility Contact Center and Online Customer Care Portal. This is the place customers go to start, stop or transfer utility... -
Federal
Customer Service Warehouse
Social Security Administration —
Contains information from VIP, VIPR, and CHIP. -
City
2.02 Customer Service Satisfaction
City of Tempe —
This page provides information for the Customer Service Satisfaction performance measure. -
City
2.02 Customer Service Satisfaction (dashboard)
City of Tempe —
This operations dashboard shows historic and current data related to this performance measure.The performance measure dashboard is available at 2.02 Customer Service... -
City
Utility Contact Center Average Speed For Answering Calls
City of Austin —
The average speed for answering calls was up in Fiscal Years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding... -
City
Commissioner's Correspondence
City of New York —
DOT receives, tracks, and responds to correspondences sent to the Commissioner's Correspondence Unit (CCU) and Borough Commissioner’s (BC) offices. This includes...