Data Catalog

• Federal

  Nuance Application Reporting (NAR)

  Social Security Administration —

  Temporary tool to provide Care 2020 management information on customer interactions with the Nuance IVR system.
• Federal

  Unified ICM/Unified CCE Databases

  Social Security Administration —

  Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system...
• Federal

  Sextant Contact Center Analytics

  Social Security Administration —

  Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.
• Federal

  Enhanced Leads and Appointment System

  Social Security Administration —

  The data asset contains information on current or upcoming appointments, individuals who will be attending the appointment, potential intent to file a claim (lead),...
• Federal

  Customer Help And Information Program

  Social Security Administration —

  Stores information about the accuracy of work processed by the 800# agents.
• Federal

  N800 - Leads

  Social Security Administration —

  Contains data on leads collected via in-office and telephone appointments that are received via the 800# and online iAppointment System and the FO Calendar application.
• Federal

  N800 - Appt

  Social Security Administration —

  Contains data on in-office and telephone appointments that are received via the 800# and online iAppointment System and the FO Calendar application.
• Federal

  Appointment System Management Information

  Social Security Administration —

  Provides management information reports for Appointment/Leads/800#.
• Federal

  Appointment Scheduling Management Information

  Social Security Administration —

  Provides management information reports for Appointment/Leads/800.

You can also access this registry using the API (see API Docs).

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