-
Federal
Nuance Application Reporting (NAR)
Social Security Administration —
Temporary tool to provide Care 2020 management information on customer interactions with the Nuance IVR system. -
Federal
Help America Vote Verification (HAVV) - Operational Data Store
Social Security Administration —
Database records the management information about the transactions received for identification of the individuals applying for voter status. -
Federal
Unified ICM/Unified CCE Databases
Social Security Administration —
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system... -
Federal
Time Reference for Management Information
Social Security Administration —
The application is responsible for maintaining a series of tables containing data for fiscal and processing years and located on the mainframe and data warehouse... -
Federal
Post Entitlement Management Information (PEMI)
Social Security Administration —
PEMI provides a variety of detail data for over 500 discrete PE workload actions, allowing workload information to be identified from 16 different source systems.... -
Federal
Earnings Data Warehouse
Social Security Administration —
This database is a data warehouse for Management information of the Annual Wage Reporting System. -
Federal
Medicare Quality Assurance
Social Security Administration —
An exact copy for MI purposes of PT18 database which stores Medicare Part C & Part D data for premiums and Medicare Part D Prescription Drug Subsidy processing. -
Federal
Sextant Contact Center Analytics
Social Security Administration —
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions. -
Federal
Infortel Select (ISI)
Social Security Administration —
ISI provides reporting for Automated Attendant menu activity and all inbound and outbound Call Detail. -
Federal
Contact Center Manager Administration (CCMA)
Social Security Administration —
CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources... -
Federal
Electronic Disability Management Information
Social Security Administration —
Provides management information on disability cases. -
Federal
Telephone System Management Information (TSMI)
Social Security Administration —
TSMI provides configuration, management, function options, and maintenance procedures for the VoIP Station Manager. Station Administration functions include... -
Federal
DCPS Management Information
Social Security Administration —
Supports management information for DCPS. -
Federal
Disability Operational Data Store (DIODS)
Social Security Administration —
Supports management information reports for end users (DDS). DIODS stores detailed case information from NDDSS and creates subtotals and summaries on cases for reports. -
Federal
Post entitlement Management Information - History Database
Social Security Administration —
Contains historical data that supports the detailed and aggregate receipt, pending and clearance data, as well as other strategic and tactical MI for many Title II... -
Federal
Debt Management Management Information
Social Security Administration —
Stores management information for the debt management process. -
Federal
Electronic Service Delivery Management Information
Social Security Administration —
Automated application to produce electronic service delivery management information. -
Federal
Electronic Records Express Management Information Volume Reporting
Social Security Administration —
Store information for reporting on number of electronic records processed through ERE website and at each Front End Capture System(FECS). -
Federal
Data Exchanges and Verifications Online (DEVO)
Social Security Administration —
DEVO is the back-end application for processing SSN verifications and data exchanges. DEVO uses modern technology for parameter driven processing of both batch and... -
Federal
Legal Automated Workflow System (LAWS) Management Information
Social Security Administration —
Management Information for OGC to track work disability litigation cases.