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4 datasets found
  • State

    IT First Call Resolution Rate

    State of Oklahoma —

    Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
  • State

    State Virtual Server Growth

    State of Missouri —

    In effort to increase efficiencies and reduce hardware costs, the State of Missouri has adopted virtualized servers to service agency IT infrastructure and computing...
  • State

    2012 Annual CIO Study Results

    State of Oklahoma —

    Results from the 2012 chief information officer annual survey which evaluates customer key information technology services areas and their value.
  • State

    Security Risk Rating

    State of Oklahoma —

    Increase the state government rating of security risk from 60% in 2014 to 70% by 2018.
4 datasets found

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