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State
IT First Call Resolution Rate
State of Oklahoma —
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019. -
State
State Virtual Server Growth
State of Missouri —
In effort to increase efficiencies and reduce hardware costs, the State of Missouri has adopted virtualized servers to service agency IT infrastructure and computing... -
State
2012 Annual CIO Study Results
State of Oklahoma —
Results from the 2012 chief information officer annual survey which evaluates customer key information technology services areas and their value. -
State
Security Risk Rating
State of Oklahoma —
Increase the state government rating of security risk from 60% in 2014 to 70% by 2018.