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This is a Non-Federal dataset covered by different Terms of Use than Data.gov. See Terms

Strategic Measure_Number and Percentage of instances where people access court services other than in person and outside normal business hours (e.g. phone, mobile application, online, expanded hours) – Municipal Court

Metadata Updated: November 25, 2024

The dataset supports measure S.D.4.a of SD23.

The Austin Municipal Court offers services via in person, phone, mail, email, online, in the community, in multiple locations, and during non-traditional hours to make it easier and more convenient for individuals to handle court business. This measure tracks the percentage of customers that utilize court services outside of normal business hours, defined as 8am-5pm Monday-Friday, and how many payments were made by methods other than in person. This measure helps determine how Court services are being used and enables the Court to allocate its resources to best meet the needs of the public. Historically, almost 30% of the operational hours are outside of traditional hours and the average percentage of payments made by mail and online has been over 59%.

View more details and insights related to this measure on the story page: https://data.austintexas.gov/stories/s/c7z3-geii

Data source: electronic case management system and manual tracking of payments received via mail. Calculation: Business hours are manually calculated annually. - A query is run from the court’s case management system to calculate how many monetary transactions were posted. S.D.4.a: Numerator: Number of payments received by mail is entered manually by the Customer Service unit that processes all incoming mail. S.D.4.a Denominator: Total number of web payments is calculated using a query to calculate a total number of payments with a payment type ‘web’ in the case management system. Measure time period: Annual (Fiscal Year) Automated: No Date of last description update: 4/10/2020

Access & Use Information

Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. See Terms License: No license information was provided.

Downloads & Resources

Dates

Metadata Created Date August 7, 2021
Metadata Updated Date November 25, 2024

Metadata Source

Harvested from City of Austin Data.json

Additional Metadata

Resource Type Dataset
Metadata Created Date August 7, 2021
Metadata Updated Date November 25, 2024
Publisher data.austintexas.gov
Maintainer
Identifier https://data.austintexas.gov/api/views/43rc-wcea
Data First Published 2020-04-21
Data Last Modified 2024-11-18
Category Public Safety
Public Access Level public
Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
Metadata Catalog ID https://data.austintexas.gov/data.json
Schema Version https://project-open-data.cio.gov/v1.1/schema
Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
Harvest Object Id 77f3c182-2c5d-4db1-aa72-541f6064f953
Harvest Source Id 3b6df381-c8b4-40be-954e-84552dfba592
Harvest Source Title City of Austin Data.json
Homepage URL https://data.austintexas.gov/d/43rc-wcea
Source Datajson Identifier True
Source Hash 8e06b2c05b54fca7f0588e4cc0c71cceb9829921f8993f2c0b01fbfdd5c55dc5
Source Schema Version 1.1

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