This metadata record is available for the public, but the data itself is not public for privacy or security reasons. See details

IT Performance Dashboard: Service Level Agreement (SLA) Dashboard

Metadata Updated: April 25, 2021

The IT Performance Dashboard is a trusted source for IT performance information across VA. This is available only on the VA intranet. The dashboard is a collection of information from Regions, VISNs, Facilities, and other VA offices across a range of departments within the Office of Information & Technology (OIT)�from Product Development and Information Security to Human Resources to Finance. It presents often-complex information in easy-to-understand dashboard reports.Currently, you can see performance reports relating to Customer Service, Service Level Agreements (SLAs), Systems, Monthly Performance Reports (MPR), IT Assets and Debt Score, Human Resources, and Network/Security. There is also a Facility CIO Center tab where you can see Quarterly Performance Reviews, an OIT Daily Brief tab where you can access OIT Daily Brief Reports, and a Product Delivery tab that takes you to the PMAS Dashboard. As the IT Performance Dashboard continues to evolve, you will be able to see a broader range of performance information � including custom reports, upon request.This page displays the Service Level Agreement (SLA) Reports on the IT Dashboard:�Administrative Data Repository Availability: This report displays the percentage of total monthly availability for the ADR system. The ADR system is the primary My HealtheVet (MHV) data store that serves as the authoritative source for MHV application demographic, identity management, and eligibility/enrollment information for all clinical patients and administrative staff.�Abandonment Rate: This report captures and reflects the percentage of callers that disconnect the call before having their call answered. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the Campus level data.�Exchange Availability: This report provides server availability for all the Exchange servers. Clicking on any of the lines on the chart denoting Regions will enable the user to drill down and view the server level data. In April-May 2014, we (ITPD team) discovered three servers in VISN 9 that were reporting less than 50% availability. We looked into these servers with the Exchange team and learned that they were not configured properly for SCOM. The Exchange team has resolved the issue as of April 20th and these servers are now reporting as they should. If you have questions please do not hesitate to contact us.�Vitria Interface Engine Availability: This report displays the percentage of total monthly availability for the enterprise VIE, which is used for the reliable and timely transmission of data between VistA and other systems.

Access & Use Information

Non-public: This dataset is not for public access or use. Specific details are provided below. License: Creative Commons CCZero

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Dates

Metadata Created Date November 10, 2020
Metadata Updated Date April 25, 2021

Metadata Source

Harvested from VA JSON

Additional Metadata

Resource Type Dataset
Metadata Created Date November 10, 2020
Metadata Updated Date April 25, 2021
Publisher Department of Veterans Affairs
Unique Identifier Unknown
Maintainer
Identifier VA-OIT-SDE-02
Data First Published 2017-07-26
Language en-US
Data Last Modified 2020-12-01
Rights The IT Dashboard is only available on the VA Intranet site and is only accessible by VA employees who have a LAN account.
Category Basic Statistics, Use, and Operational Data
Public Access Level non-public
Bureau Code 029:40
Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
Metadata Catalog ID https://www.data.va.gov/data.json
Schema Version https://project-open-data.cio.gov/v1.1/schema
Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
Data Quality True
Data Dictionary https://vaww.itdashboard.cdw.portal.va.gov/Pages/newGlossary.aspx?link=Glossary
Harvest Object Id 703680ba-195a-4fea-b626-583e905c0e66
Harvest Source Id fcd1f625-1c2e-4663-95cf-1b0eb053cce1
Harvest Source Title VA JSON
Homepage URL https://vaww.itdashboard.cdw.portal.va.gov/Pages/SLAsDashboard.aspx
License https://creativecommons.org/publicdomain/zero/1.0/
Program Code 029:078
Source Datajson Identifier True
Source Hash a6b4162edb7d0e0c767faf3a6b0de80e433ea4b8
Source Schema Version 1.1
Temporal 2013-08-01T04:00:00Z/2020-08-31T04:00:00Z

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