Ratings are based on percent positive scores of the survey items that make up each index. The ratings provide a reliable assessment of where agencies rank on the Employee Engagement Index, Global Satisfaction Index, and Performance Confidence Index. A review of results on the various items that comprise each index provides agencies with a richer understanding of aspects of the workplace (e.g., management practices) that employees perceive as effective versus those which should be developed and improved. Subindex scores are calculated by averaging the unrounded percent positive of each of the items in the subindex. To view index ratings, select from the options below.