This is a Non-Federal dataset covered by different Terms of Use than

311 Top Articles Referenced (current, from Nov. 2017 forward)

Metadata Updated: May 6, 2020

This report tracks the name and source/website of the articles referenced for each month shown. Titles with a department name at the end reflect information provided from the department website. The other articles are maintained by SF311 to supplement department data. Articles used by 311 in the course of creating service requests (such as graffiti handling processes) are not included. Metrics of knowledge use from September and October 2017 was inconsistent following the migration to a new system in September 2017. Additionally, the names of articles is different than article names prior to the upgrade. This dataset is updated monthly.

For historical data (Top Articles Referenced through Aug. 2017), go to:

Access & Use Information

Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than License: See this page for license information.

Downloads & Resources


Metadata Created Date December 14, 2017
Metadata Updated Date May 6, 2020

Metadata Source

Harvested from SFO JSON

Additional Metadata

Resource Type Dataset
Metadata Created Date December 14, 2017
Metadata Updated Date May 6, 2020
Unique Identifier
Maintainer Email
Public Access Level public
Metadata Context
Metadata Catalog ID
Schema Version
Catalog Describedby
Harvest Object Id 39f27198-3463-417f-87ec-f91faf30ca7d
Harvest Source Id d4ec346a-1bd2-427e-8dbd-62a60edcb17e
Harvest Source Title SFO JSON
Data First Published 2020-05-02
Homepage URL
Data Last Modified 2020-05-02
Source Datajson Identifier True
Source Hash 89eba9788a2d926062839b22964bc8ee3cd22ee2
Source Schema Version 1.1
Category City Management and Ethics

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