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  • 3 datasets found

    Tags: management-information social-security

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    • Unified ICM/Unified CCE Databases

      Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and...

    • Contact Center Manager Administration (CCMA)

      CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources and its...

    • Telephone System Management Information (TSMI)

      TSMI provides configuration, management, function options, and maintenance procedures for the VoIP Station Manager. Station Administration functions include management...