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  • 2 datasets found

    Tags: call-center management-information

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    • Unified ICM/Unified CCE Databases

      Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and...

    • Sextant Contact Center Analytics

      Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.