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Nuance Application Reporting (NAR)
Temporary tool to provide Care 2020 management information on customer interactions with the Nuance IVR system. -
Earnings Data Warehouse
This database is a data warehouse for Management information of the Annual Wage Reporting System. -
Unified ICM/Unified CCE Databases
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and... -
Medicare Quality Assurance
An exact copy for MI purposes of PT18 database which stores Medicare Part C & Part D data for premiums and Medicare Part D Prescription Drug Subsidy processing. -
Sextant Contact Center Analytics
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions. -
Infortel Select (ISI)
ISI provides reporting for Automated Attendant menu activity and all inbound and outbound Call Detail. -
Contact Center Manager Administration (CCMA)
CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources and its... -
Disability Operational Data Store (DIODS)
Management information for DDSs and regional offices to support disability information. -
Electronic Disability Management Information
Provides management information on disability cases. -
Telephone System Management Information (TSMI)
TSMI provides configuration, management, function options, and maintenance procedures for the VoIP Station Manager. Station Administration functions include management... -
Debt Management Management Information
Stores management information for the debt management process. -
DCPS Management Information
Supports management information for DCPS. -
Electronic Service Delivery Management Information
Automated application to produce electronic service delivery management information. -
Post entitlement Management Information - History Database
Contains historical data that supports the detailed and aggregate receipt, pending and clearance data, as well as other strategic and tactical MI for many Title II and Title XVI... -
Electronic Records Express Management Information Volume Reporting
Store information for reporting on number of electronic records processed through ERE website and at each Front End Capture System(FECS). -
Disability Operational Data Store (DIODS)
Supports management information reports for end users (DDS). DIODS stores detailed case information from NDDSS and creates subtotals and summaries on cases for reports. -
Legal Automated Workflow System (LAWS) Management Information
Management Information for OGC to track work disability litigation cases. -
Appointment Scheduling Management Information
Provides management information reports for Appointment/Leads/800. -
Program Service Center Paperless Reporting
Provides management information reports relating to daily MI Paperless statistics. -
Management Information & Control for Earnings
Provides the ability to track and manage earnings inquiries from the general public by automated selection of cases for quality review. It also provides Management Information...