IT First Call Resolution Rate
Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.
Resources
2 resources available
-
(C) - IT First Call Resolution Rate - Column Chart
CSV -
Data - IT First Call Resolution Rate
CSV
Find Related Datasets
Search by Tags
Click any tag below to search for similar datasets
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{
"fn": "nucivic",
"@type": "vcard:Contact",
"hasEmail": "mailto:servicedesk@omes.ok.gov"
}
|
| description | <p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p> |
| distribution |
[
{
"@type": "dcat:Distribution",
"title": "(C) - IT First Call Resolution Rate - Column Chart",
"format": "CSV",
"mediaType": "text/csv",
"describedBy": "https://data.ok.gov/api/action/datastore_search?resource_id=38a26f14-5bd1-4bce-b780-706bc5a226cb&limit=0",
"description": "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>",
"downloadURL": "https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/38a26f14-5bd1-4bce-b780-706bc5a226cb/download/c-it-first-call-resolution-rate-column-chart.csv",
"describedByType": "application/json"
},
{
"@type": "dcat:Distribution",
"title": "Data - IT First Call Resolution Rate",
"format": "CSV",
"mediaType": "text/csv",
"describedBy": "https://data.ok.gov/api/action/datastore_search?resource_id=5dd4be6d-1725-4174-a4a1-b311f8c7f015&limit=0",
"description": "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>",
"downloadURL": "https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/5dd4be6d-1725-4174-a4a1-b311f8c7f015/download/data-it-first-call-resolution-rate.csv",
"describedByType": "application/json"
}
]
|
| identifier | 6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d |
| issued | 2019-10-31T19:54:54.466991 |
| keyword |
[
"first call resolution",
"information technology",
"it",
"service desk"
]
|
| modified | 2019-10-31T19:54:56.373779 |
| publisher |
{
"name": "OKStateStat",
"@type": "org:Organization"
}
|
| title | IT First Call Resolution Rate |
