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    • Field Office Telephone Service - Monthly National Answer Rate and Busy Rate

    Metadata Updated: April 4, 2024

    This dataset provides information at the national level by month for federal fiscal years 2013 on for answer rate and busy rate for calls to our field offices. The data does not include calls that were abandoned while waiting in queue without representative service or overflow calls, which are those callers who wait in queue over the 15-minute maximum wait time without representative service.

    Access & Use Information

    Public: This dataset is intended for public access and use. License: Creative Commons CCZero

    Downloads & Resources

    References

    https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html
    https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html#dataDictionary

    Dates

    Metadata Created Date November 10, 2020
    Metadata Updated Date April 4, 2024
    Data Update Frequency R/P1M

    Metadata Source

    Harvested from SSA JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date November 10, 2020
    Metadata Updated Date April 4, 2024
    Publisher Social Security Administration
    Maintainer
    Identifier US-GOV-SSA-1414
    Data Last Modified R/P1M
    Public Access Level public
    Data Update Frequency R/P1M
    Bureau Code 016:00
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Data Dictionary https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html#dataDictionary
    Harvest Object Id c337435c-281d-43fa-b2a6-a1a93375a830
    Harvest Source Id 9386406b-a7b0-4834-a267-0f912b6340db
    Harvest Source Title SSA JSON
    Homepage URL https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html
    License https://creativecommons.org/publicdomain/zero/1.0/
    Old Spatial US
    Program Code 016:000
    Related Documents https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html, https://www.ssa.gov/open/data/FO-Answer-Busy-Rate.html#dataDictionary
    Source Datajson Identifier True
    Source Hash e517f8411816650394d7de305722c10e141e763bbd45cfe6972551c87d9ca477
    Source Schema Version 1.1
    Spatial {"type":"Polygon","coordinates":-124.733253,24.544245,-124.733253,49.388611,-66.954811,49.388611,-66.954811,24.544245,-124.733253,24.544245}
    Temporal R/2012-09-29/P1M

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