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2.05 Online Service Satisfaction (summary)

Published by City of Tempe | City of Tempe | Catalog Last Checked: September 23, 2026 at 07:04 PM | Dataset Last Updated: September 18, 2026 at 04:55 PM
This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.This page provides data for the Online Service Satisfaction performance measure.The performance measure dashboard is available at 2.05 Online Service Satisfaction Data Dictionary Additional Information  Source: Community Attitude Survey ( Vendor: ETC Institute) Contact:  Wydale Holmes Contact E-Mail: Wydale_Holmes@tempe.gov Data Source Type:  Excel and PDF Preparation Method:  Extracted from Annual Community Survey results   Publish Frequency:  Annual Publish Method: Manual

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Complete Metadata
@type dcat:Dataset
accessLevel public
contactPoint 
{
  "fn": "TempeData",
  "@type": "vcard:Contact",
  "hasEmail": "mailto:data@tempe.gov"
}
description <p style='background-color:rgb(255, 255, 255); border-style:solid; border-width:0px; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; margin:0px 0px 1rem; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).</p><p style='background-color:rgb(255, 255, 255); border-style:solid; border-width:0px; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; margin:0px 0px 1rem; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.</p><p style='background-color:rgb(255, 255, 255); border-style:solid; border-width:0px; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; margin:0px 0px 1rem; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>This page provides data for the Online Service Satisfaction performance measure.</p><p><span style='font-family:inherit;'><span style='border:0px solid currentcolor; box-sizing:border-box; line-height:1.5;'>The performance measure dashboard is available at </span></span><a target='_blank' href='https://my.achieveit.com/pub/cd/dash-ec647eb1c564' rel='nofollow ugc noopener noreferrer'>2.05 Online Service Satisfaction</a></p><p style='background-color:rgb(255, 255, 255); border-style:solid; border-width:0px; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:17.12px; margin:0in 0in 0in 0px; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</p><p style='background-color:rgb(255, 255, 255); border-style:solid; border-width:0px; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:17.12px; margin:0in 0in 0in 0px; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><a style='border-style:solid; border-width:0px; box-sizing:border-box; color:rgb(0, 97, 155); font-family:inherit; line-height:1.5; text-decoration:none;' target='_blank' href='https://tempe.gitbook.io/data-dictionary/community-connections/2.05-online-service-satisfaction' rel='nofollow ugc noopener noreferrer'><span style='font-family:inherit; font-size:18px;'><span style='border:0px solid currentcolor; box-sizing:border-box; line-height:1.5;'><strong>Data Dictionary</strong></span></span></a></p><p style='background-color:rgb(255, 255, 255); border-style:solid; border-width:0px; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:17.12px; margin:0in 0in 0in 0px; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>&nbsp;</p><div style='background-color:rgb(255, 255, 255); border-style:solid; border-width:0px; box-sizing:border-box; color:rgb(74, 74, 74); font-family:&quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'><hr /><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'><p style='border-style:solid; border-width:0px; box-sizing:border-box; margin:0px 0px 1rem;'><span style='font-family:inherit; font-size:18px;'><span style='border:0px solid currentcolor; box-sizing:border-box; line-height:1.5;'><strong>Additional Information&nbsp;</strong></span></span></p><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Source:</strong> <span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Community Attitude Survey ( Vendor: ETC Institute)</span></span></div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Contact:</strong>  <span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Wydale Holmes</span></span></div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Contact E-Mail: </strong><a style='border-style:solid; border-width:0px; box-sizing:border-box; color:rgb(0, 97, 155); font-family:inherit; line-height:1.5; text-decoration:none;' href='mailto:Wydale_Holmes@tempe.gov' rel='nofollow ugc'>Wydale_Holmes@tempe.gov</a></div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Data Source Type</strong>:  <span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Excel and PDF</span></span></div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Preparation Method:</strong> &nbsp;<span style='background-color:rgb(255,255,255); color:rgb(74,74,74); font-family:inherit; font-size:16px;'><span style='border:0px solid currentcolor; box-sizing:border-box; display:inline !important; float:none; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; line-height:1.5; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-indent:0px; text-transform:none; word-spacing:0px;'>Extracted from Annual Community Survey results &nbsp;</span></span></div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Publish Frequency:</strong>  Annual</div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'>&nbsp;</div><div style='border-style:solid; border-width:0px; box-sizing:border-box; font-family:inherit; line-height:1.5;'><strong>Publish Method: </strong>Manual</div></div></div></div>
distribution 
[
  {
    "@type": "dcat:Distribution",
    "title": "CSV",
    "format": "CSV",
    "accessURL": "https://data.tempe.gov/api/download/v1/items/baa91cc550ed481fbd77daaa7c79371f/csv?layers=0",
    "mediaType": "text/csv"
  },
  {
    "@type": "dcat:Distribution",
    "title": "GeoJSON",
    "format": "GeoJSON",
    "accessURL": "https://data.tempe.gov/api/download/v1/items/baa91cc550ed481fbd77daaa7c79371f/geojson?layers=0",
    "mediaType": "application/vnd.geo+json"
  },
  {
    "@type": "dcat:Distribution",
    "title": "KML",
    "format": "KML",
    "accessURL": "https://data.tempe.gov/api/download/v1/items/baa91cc550ed481fbd77daaa7c79371f/kml?layers=0",
    "mediaType": "application/vnd.google-earth.kml+xml"
  },
  {
    "@type": "dcat:Distribution",
    "title": "Shapefile",
    "format": "ZIP",
    "accessURL": "https://data.tempe.gov/api/download/v1/items/baa91cc550ed481fbd77daaa7c79371f/shapefile?layers=0",
    "mediaType": "application/zip"
  },
  {
    "@type": "dcat:Distribution",
    "title": "ArcGIS Hub Dataset",
    "format": "Web Page",
    "accessURL": "https://data.tempe.gov/datasets/tempegov::2-05-online-service-satisfaction-summary",
    "mediaType": "text/html"
  },
  {
    "@type": "dcat:Distribution",
    "title": "ArcGIS GeoService",
    "format": "ArcGIS GeoServices REST API",
    "accessURL": "https://services.arcgis.com/lQySeXwbBg53XWDi/arcgis/rest/services/2.05_Online_Service_Satisfaction_(summary)_-_OD/FeatureServer/0",
    "mediaType": "application/json"
  }
]
identifier https://www.arcgis.com/home/item.html?id=baa91cc550ed481fbd77daaa7c79371f&sublayer=0
issued 2026-09-10T02:06:47.000Z
keyword 
[
  "Community Survey",
  "Customer",
  "Online",
  "Online Service Satisfaction (PM 2.05)",
  "Quality",
  "Registration",
  "Service",
  "Strong Community Connections"
]
landingPage https://data.tempe.gov/datasets/tempegov::2-05-online-service-satisfaction-summary
license https://creativecommons.org/licenses/by/4.0
modified 2026-09-18T16:55:09.659Z
publisher 
{
  "name": "City of Tempe"
}
spatial 
""""
theme 
[
  "geospatial"
]
title 2.05 Online Service Satisfaction (summary)

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